July 9, 2019
Adopt the Smart Way of Operating Hotels
One of the primary goals of any industry is customer satisfaction. Only this will help in retaining customers and will ultimately help in getting more revenue. The hospitality industry is no different. But keeping the customer happy can be a bit difficult in this industry. Here the expectations of the client who are known as guests are very high. A small mistake can result in offending the client.
It is, therefore, important to adopt techniques that will help in keeping the client happy. One needs to recognise the areas where technology can be used in providing better service to the client.
Try to make the check-in process faster:
One place where the guest has to spend a long time is at the front desk. The completion of the check-in process can take a long time. Keep in mind that faster hotel check-in make customer happy. One of the easiest ways to do this is with the help of technology. There are software using which one can easily bring down the time taken for completion of the check-in process. The guest can book the hotel room remotely and upload the identity documents which will be verified digitally. When the guest finally arrives at the hotel he can skip going to the front desk. Instead, he just needs to take the picture of his id proof and a selfie and the same will used to verify the identity of the guest. Once the verification process is complete the guest will be given a digital access key.
Simplification of a number of tasks:
Mobiles are an indispensible thing these days. You can be rest assured that the customers will be more than excited to download hotel mobile app using which they can be given access to a number of facilities of the hotel. Once the verification is complete the guest can be given access to different facilities like access to the swimming pool or ordering food and drinks, scheduling of lunch and dinner etc.
This software will also help in faster completion of check out process. It will help in simplification of the billing process. It will bring down the manual work of the staff. It will not just help in reducing the frustration of the customers but also of the staff. It will help in improving the productivity of the staff.
You can also make use of technology in order to provide better concierge services. Questions from a human being may offend the customer but when the same function is performed by a robot then the guest will in all probability follow the instructions and will also be highly impressed with the efficiency of the robot.
If you want to generate more profits from your hotel business then you have to make sure that you keep the customer happy. For this, you have to ensure that you operate the hotel in the best possible way. One of the easiest ways to do this is with the help of technology.